Privacy Policy

1. Who we are

Ruwaonline("we", "us", or "our") operates the Ruwaonline marketplace for shopping, selling, hiring, jobs, vacancies, services, accommodation, auctions, and community chat. This policy explains how we handle personal information when you use our website and related services.

2. Information we collect

• Account data — name, email, phone, role, verification status, and profile preferences via our auth provider (Clerk).
• Marketplace activity — listings, orders, quotes, bookings, bids, deposits, wallet movements, media you upload, and CVs you choose to save for talent matching.
• Communications — support messages, chat posts, notifications, and emails we send about your account.
• Device & usage data — IP address, browser type, pages viewed, and search patterns, subject to your cookie choices.

3. How we use information

• Operate accounts, payments, escrow, subscriptions, and customer support.
• Show listings, match jobs/vacancies to CVs when you opt in, and run auctions.
• Moderate chat and content for safety and legal compliance.
• Improve search, recommendations, and platform reliability (including AI tools when enabled).
• Send transactional notices; marketing only where allowed by your preferences.

4. Sharing

We share data with service providers who help us run Ruwaonline (hosting, database, authentication, email, analytics, and AI providers when configured). Sellers and counterparties may see information needed to complete a transaction. We may disclose information when required by law or to protect users and the platform. We do not sell personal data as a standalone product.

5. Retention

We keep account and transaction records for as long as needed to provide the service, meet legal/accounting duties, and resolve disputes. You may request deletion of your account; some records may be retained where the law requires.

6. Your choices

• Update profile and privacy preferences in your account settings.
• Manage cookies via the Cookie Policy.
• Turn off talent-matching alerts on your saved CV if you no longer want matches.
• Contact us at the support details in the site footer to request access, correction, or deletion where applicable.

7. Security

We use industry-standard safeguards (HTTPS, access controls, and provider security features). No online service is perfectly secure; please use a strong unique password and protect your devices.

8. Children

Ruwaonline is intended for adults and businesses. If you believe a child has provided personal data, contact us so we can take appropriate action.

9. Changes

We may update this policy. The "Last updated" date will change when we do. Continued use after changes means you accept the revised policy.

10. Contact

Questions about privacy: use the email or phone listed in the site footer, or write to the platform administrators.